✦All-in-One CRM Platform
Hitam CRM Suite Pricing
Complete omnichannel inbox, Meta WhatsApp verified automation, sales CRM pipelines, social scheduler, and cloud IVR.
Growth Starter
Ideal for small teams consolidating customer chats
₹2,999 / mo
Everything a team needs to centralize WhatsApp, Instagram, and Facebook chats with standard CRM features.
Included Capabilities
✓3 Team Agent Logins included
✓Unified Inbox: WhatsApp, IG, FB & GMB
✓Up to 5,000 Active Contacts
✓Official WhatsApp Cloud API Integration
✓Visual Kanban Sales Pipeline
✓Social Media Scheduler (1 profile per platform)
✓Standard Automation Workflows
✓Email & Chat Support
–Cloud IVR calling available as add-on
–Advanced AI lead scoring not included
Most Popular
Business Pro
The complete operating system for scaling sales teams
₹6,999 / mo
Unlimited team growth, full multi-channel automation, integrated IVR calling, and social scheduler.
Included Capabilities
✓10 Team Agent Logins included (extra ₹399/user)
✓Unlimited Active Contacts & Chat History
✓Omnichannel Inbox: WhatsApp, IG, FB, GMB & SMS
✓Integrated Cloud IVR Calling & Call Recording
✓Multi-Platform Social Scheduler (5 profiles each)
✓Advanced Workflow Automation & Webhooks
✓Broadcast Campaign Manager with A/B testing
✓CRM Custom Fields & Deal Stage Automations
✓Priority WhatsApp & Phone Support
Custom Enterprise
Dedicated instance, custom ERP integration & custom SLA
Custom Quote
Tailored for large organizations with custom data residency, high-volume broadcasting, and dedicated account management.
Included Capabilities
✓Unlimited Agent Seats & Custom Roles
✓Dedicated Database / Private Cloud Deployment option
✓Custom ERP/SAP/Zoho Two-Way Integration
✓Custom AI Qualification Bot Integration
✓Dedicated Technical Account Manager
✓99.9% Uptime Guarantee SLA
✓Custom Staff Training & Onboarding Workshop
✦Standalone Sub-Products
Need Standalone Tools for Your Existing CRM?
License our WhatsApp API, Social Scheduler, or Cloud IVR independently.
Hitam Sub-Product
Hitam WhatsApp Business API & Webhooks Engine
Connect Meta's Official WhatsApp Cloud API to Your Existing CRM, ERP, or Custom Software
API Developer Tier
For startups & growing businesses testing API integrations
₹1,499 / mo
Standard API gateway access, webhooks, and template manager with essential support.
Included Capabilities
✓1 Verified WhatsApp Business Phone Number
✓Full REST API & Webhook Access
✓Up to 25,000 Outbound API Calls / month
✓Unlimited Inbound Webhook Events
✓Meta Template Manager & Dynamic Variables
✓Interactive Quick-Reply & CTA Button support
✓Standard Sandbox & API Documentation
✓Community & Email Support
–Meta conversation fees billed at actuals
–Throughput limited to 25 messages/sec
Most Popular
API Growth Tier
High-throughput messaging for scaling platforms
₹3,499 / mo
Expanded throughput, multi-number management, and priority technical support.
Included Capabilities
✓Up to 3 Verified Phone Numbers
✓High-Throughput: 100+ messages / sec
✓Up to 150,000 Outbound API Calls / month
✓Automated Webhook Failure Retries (Exponential backoff)
✓Dedicated Green-Tick Verification Assistance
✓Media CDN Storage (Images, PDFs, Voice Notes)
✓Custom Webhook URL configuration per event
✓Priority Slack / WhatsApp Technical Support
High-Volume Enterprise
Custom throughput, dedicated proxies, and tailored SLA
Custom Volume
For high-volume transactional senders requiring dedicated infrastructure and guaranteed SLAs.
Included Capabilities
✓Unlimited Phone Numbers & Senders
✓500+ messages / sec dedicated throughput queue
✓Dedicated IP & Private Webhook Gateway
✓Custom ERP integration assistance (SAP, Oracle, Custom)
✓Enterprise 99.99% Uptime SLA
✓24/7 Dedicated Emergency Escalation Hotline
Hitam Sub-Product
Hitam Social Media Scheduler & Unified Comment Hub
Schedule Posts, Reels & Shorts Across 5 Major Platforms and Reply to All Comments From One Place
Social Starter
For solo creators and small businesses
₹1,299 / mo
Everything needed to manage 1 brand across all 5 major platforms.
Included Capabilities
✓1 Brand Workspace (5 Social Accounts: IG, FB, GMB, LinkedIn, YouTube)
✓Unlimited Scheduled Posts, Reels & Shorts
✓Drag-and-Drop Visual Content Calendar
✓Unified Comment View (FB & IG)
✓Basic Post Analytics & Best Time to Post recommendations
✓1 Team User Seat
–Comment-to-DM automation not included in Starter
–Limited to 1 social account per platform
Most Popular
Social Agency Pro
For growing brands and marketing teams
₹2,999 / mo
Multi-brand scheduling, automated comment-to-DM triggers, and team collaboration.
Included Capabilities
✓Up to 3 Brand Workspaces (15 Social Accounts)
✓Unified Comment Hub for FB, IG, LinkedIn & YouTube
✓Automated Comment-to-DM Lead Capture bot
✓YouTube Shorts & Instagram Reels auto-publishing
✓Google My Business local post & offer scheduling
✓Team Approval & Client Review workflows
✓AI Caption and Hashtag Generator
✓3 Team User Seats included
Agency White-Label Scale
For agencies managing 10+ enterprise clients
₹6,999 / mo
Manage 10+ clients with custom branded client portals and unlimited team members.
Included Capabilities
✓Up to 10 Brand Workspaces (50 Social Accounts)
✓Custom Client Approval Portals
✓Unlimited Team Members & Role Permissions
✓Full Automated Comment-to-DM sequences
✓Cross-channel competitive benchmark reports
✓Dedicated Account Success Manager
Hitam Sub-Product
Hitam Smart Cloud IVR & Virtual Calling Solution
Turn Inbound Phone Calls Into Tracked Opportunities With Cloud IVR, Call Recording & Instant WhatsApp Follow-up
IVR Starter
For small teams needing a central business number
₹1,999 / mo
1 Dedicated Virtual Number with basic IVR greeting and routing up to 3 agents.
Included Capabilities
✓1 Dedicated 10-Digit Virtual Number
✓Single-level IVR Menu ('Press 1 for Sales, Press 2 for Support')
✓Up to 3 Agent Forwarding Extensions
✓500 Inbound Call Minutes included / month
✓Automated Missed Call WhatsApp Notification
✓Call Logs & Basic Analytics
✓Cloud Call Recording (30-day retention)
–Toll-free number available as add-on
–Additional call minutes at ₹0.80/min
Most Popular
IVR Growth Suite
For active sales teams handling high inbound volume
₹3,999 / mo
Multi-level menus, unlimited agent extensions, advanced hunt groups, and long-term call recordings.
Included Capabilities
✓1 Dedicated Virtual Business Number
✓Multi-Level Dynamic IVR Menu & Language Selector
✓Up to 10 Agent Forwarding Extensions
✓1,500 Inbound Call Minutes included / month
✓Instant Missed Call WhatsApp Message with interactive buttons
✓High-Definition Cloud Call Recording (1-year retention)
✓Call Whisper, Live Call Transfer & Supervisor Monitoring
✓Real-time CRM Sync with Hitam or External Webhook
✓Priority Support
Toll-Free Enterprise
For large organizations and national pan-India brands
Custom Plan
Dedicated 1800 Toll-Free series, high concurrent channels, and custom ERP integration.
Included Capabilities
✓Official 1800 Toll-Free Number Series
✓30+ Concurrent Channels (Zero busy tones)
✓Unlimited Agent Extensions & Skill-Based Routing
✓5,000+ Call Minutes pools
✓Custom IVR Audio recorded by professional voice actors
✓Custom CRM/ERP Two-Way Webhook Integration
✓Dedicated Telephony Account Manager