H
HITAMCRM SuiteOmnichannel Business OS
✦Cloud Telephony Suite

Professional Virtual Number & Cloud IVR. Zero Missed Leads.

Give your business an enterprise voice image. Route calls across your sales agents with multi-level IVR trees, automatically record customer conversations, and trigger instant WhatsApp messages whenever a caller drops off.

Get Your Virtual Number →Chat on WhatsApp
100%
Call Capture Rate
Every call logged with caller ID & recording
< 3s
Missed Call Text Back
Instant WhatsApp follow-up link sent
0
Hardware Needed
100% cloud-based; works on agent mobiles
✦Cloud Voice Telephony

Enterprise Virtual Calling & Instant WhatsApp Text Back

📞Voice Branding

Custom Multi-Level IVR Menus

Design dynamic greetings and department menus using studio-quality voiceovers or AI text-to-speech in English, Hindi, and regional languages.

✓Day and night business hours routing rules
✓Multi-language language selection prompt
✓Custom hold music and promotional announcements
✓VIP customer routing directly to senior account managers
👥No Wait Time

Smart Agent Routing & Hunt Groups

Route calls to multiple agents simultaneously, sequentially, or round-robin so the first available rep answers immediately.

✓Works directly on agents' existing mobile devices — no desk phones needed
✓Agent status toggles (Available, Busy, In Meeting)
✓Call transfer between departments during a live call
✓Whisper mode for supervisors to coach new reps in real-time
⚡Lead Recovery

Automated Missed Call WhatsApp Follow-Up

Whenever an inbound call is unanswered or after-hours, Hitam immediately triggers a WhatsApp message to the caller with your digital catalog or booking link.

✓Fires in under 3 seconds after call disconnects
✓Custom template: 'Sorry we missed your call! How can we assist you?'
✓Includes interactive buttons to schedule a callback or chat on WhatsApp
✓Logs the missed call in the Hitam CRM with high-priority alert to sales
📊Quality & Audit

Cloud Call Recording & Analytics

Every incoming and outgoing call is automatically recorded, compressed, and attached to the customer's CRM profile for easy playback.

✓Crystal clear audio player embedded in the customer activity feed
✓Detailed logs: call duration, agent pick-up time, caller location
✓Supervisor quality scoring and performance tags
✓Downloadable audio files with compliance encryption
✦Telephony Pricing

Cloud IVR Plans & Extensions

IVR Starter

For small teams needing a central business number

₹1,999 / mo
1 Dedicated Virtual Number with basic IVR greeting and routing up to 3 agents.
Included Capabilities
✓1 Dedicated 10-Digit Virtual Number
✓Single-level IVR Menu ('Press 1 for Sales, Press 2 for Support')
✓Up to 3 Agent Forwarding Extensions
✓500 Inbound Call Minutes included / month
✓Automated Missed Call WhatsApp Notification
✓Call Logs & Basic Analytics
✓Cloud Call Recording (30-day retention)
–Toll-free number available as add-on
–Additional call minutes at ₹0.80/min
Choose IVR Starter
Most Popular
IVR Growth Suite

For active sales teams handling high inbound volume

₹3,999 / mo
Multi-level menus, unlimited agent extensions, advanced hunt groups, and long-term call recordings.
Included Capabilities
✓1 Dedicated Virtual Business Number
✓Multi-Level Dynamic IVR Menu & Language Selector
✓Up to 10 Agent Forwarding Extensions
✓1,500 Inbound Call Minutes included / month
✓Instant Missed Call WhatsApp Message with interactive buttons
✓High-Definition Cloud Call Recording (1-year retention)
✓Call Whisper, Live Call Transfer & Supervisor Monitoring
✓Real-time CRM Sync with Hitam or External Webhook
✓Priority Support
Get IVR Growth
Toll-Free Enterprise

For large organizations and national pan-India brands

Custom Plan
Dedicated 1800 Toll-Free series, high concurrent channels, and custom ERP integration.
Included Capabilities
✓Official 1800 Toll-Free Number Series
✓30+ Concurrent Channels (Zero busy tones)
✓Unlimited Agent Extensions & Skill-Based Routing
✓5,000+ Call Minutes pools
✓Custom IVR Audio recorded by professional voice actors
✓Custom CRM/ERP Two-Way Webhook Integration
✓Dedicated Telephony Account Manager
Talk to Telephony Expert
✦IVR FAQ

Common Questions About Cloud Telephony

No. When a customer dials your virtual IVR number, the cloud system forwards the call directly to your agents' existing mobile phones or desktop softphones.
✦ Upgrade Your Business Voice Image

Get a Professional Cloud IVR System Running This Week.

Never let another prospective customer hear a busy tone. Empower your sales team with smart virtual telephony.

Access ivr.hitam.io →Chat on WhatsApp